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HELP
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Track my orderThank you for placing an order with us! Once your order is shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can click on the provided link or enter the tracking number on our website's order tracking page to get real-time updates on your shipment. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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Why subscribe to monthly services?Thank you for visiting Monarch! Monarch's mission is not only to provide you with stylish clothing, but also to help you feel confident, style with confidence, and dress confidently. In order to ensure we successfully accomplish our mission to make people feel and dress confidently, we believed we could make a stronger difference by creating constant connections with our customers and shoppers. Our job is to uplift and promote body positivity and self expression in a society that can appear stylistically limiting and demeaning to uniqueness. We want to help you navigate the fashion world. We don't believe that you should have to make this personal and spiritual journey alone in order to find and express your true, authentic self. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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How to use discount codes?We currently do not offer discount codes at this time. Stay with us and we will have them soon!
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How do I redeem my loyalty points?You can redeem your loyalty points in your cart!
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How do I use the figure guide?Thank you for visiting Monarch! Trying to determine your figure can be difficult. We have tried to make that easier by our Figure Guide. If you already know your figure: Click your respective figure. You will then be directed to your respective figure description. Read and learn about your figure and basic styling advice. Click "Read more" to learn more about how to style clothing for your figure. Click "Show now" to shop for your figure. If you are determining your figure: Read through each figure description to find your best match. Know that you may fall in two categories because bodies are all unique. Once you've determined your figure, read and learn about your figure and basic styling advice. Click "Read more" to learn more about how to style clothing for your figure. Click "Show now" to shop for your figure. If you need assistance to determine your figure, contact us and we will get back to you as soon as we can If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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Why am I not receiving emails?Try checking to ensure you have the correct email on file. If it is correct, ensure that you have accepted emails from Monarch XVII.
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How can I contact customer support?Thank you for visiting Monarch! If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us by email at support@monarch-xvii.com or by phone at 1 (240) 682-4079. Our support team is available 9:00am – 5:00pm, Monday – Friday and 9:00 am – 1:00pm Saturday. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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Track my orderk
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Our sustainable packagingAll of our packaging materials are recyclable! We ask that you please recycle the shipping products when you are completed.
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I have a problem with my orderPlease contact support@monarch-xvii.com
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How do I cancel my order?Please contact us at support@monarch-xvii.com.
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How do we ship orders?Once you put in your order and the payment goes through, we start working on your special package within the week. At this time, we are only doing pre-orders, so it may take up to a month for some items to arrive, then an additional 2-3 weeks to package and send.
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Shipping optionsAt this time, we only offer standard shipping.
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Do you offer international shipping?Thank you for visiting Monarch! At this time, we do not offer international shipping. However, you van still enjoy our fashion and style blog, Monarch's Corner! If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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What are accepted payment methods?Thank you for visiting Monarch! We accept a variety of payment methods to make your shopping experience convenient. You can pay for your order using major credit cards (Visa, Mastercard, American Express) and popular digital payment platforms such as PayPal, Apple Pay, and Google Pay. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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What sizes do you offer?Thank you for visiting Monarch! We proudly offer a wide range of sizes to accommodate different body types. Our sizes typically range from XS (extra-small) to XXXXL (4 extra-large). Please refer to our size chart for specific measurements and corresponding sizes as they relate to your body type! Need more help? Click below to contact us and we will get back to you as soon as possible.
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How can I find the right fit/size for me?Thank you for visiting Monarch! To find the right fit, we recommend referring to Monarch’s Corner where you will learn more about your body shape and what might look most flattering on you. You can also find the size chart on each product page by clicking on the "Size Chart" link. The size chart provides detailed measurements for each size, such as bust, waist, hips, and inseam. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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What if the item I want is out of stock in my size?Thank you for visiting Monarch! We apologize if the item you're interested in is currently out of stock in your size. We understand how frustrating that can be. To stay updated on restocks, we suggest signing up for our newsletter or enabling notifications for the specific item on our website. This way, you'll be among the first to know when the item becomes available again. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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What if the item I want is out of stock in my size?Thank you for visiting Monarch! We apologize if the item you're interested in is currently out of stock in your size. We understand how frustrating that can be. To stay updated on restocks, we suggest signing up for our newsletter or enabling notifications for the specific item on our website. This way, you'll be among the first to know when the item becomes available again. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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What are the subscription services?Thank you for visiting Monarch! Newsletters: Basic Email Subscriptions (all members, FREE) All account holders have the ability to subscribe to this service. Subscribers get emails of new drops, site discounts, and preview of newsletters from Monarch's Corner. Exclusive Monthly Newsletters (Elite members only) Elite members receive newsletters geared towards their selected body figure and style preferences. Shipping: Free Shipping (Noble members only) Elite members receive free shipping on all orders. Priority Shipping (Elite members only) Elite members receive priority shipping on all orders. Deals and Offers: Exclusive Deals, Offers, and Discounts (Noble members only) Noble members receive emails of discounts ranging from 10-25% off or other money offers monthly. Money offers are different than non-subscribers. Elite members receive emails of discounts ranging from 25-50% off and other money offers monthly. Money offers are different that Noble members. First to Know (Noble and Elite subscriptions) Members receive emails notifying them of new launches. Elite members ONLY have the ability to pre-order before official public launch. Other Benefits: Special Gifts (Elite members only) Elite members receive a special gift that varies on all orders. Priority Service (Elite members only) Elite members receive priority customer service. Personalized Styling Services (Elite Members only) Elite members receive personalized styling services with on of our team members. Meetings can be through messaging of video chat. Click below to subscribe: If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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Why subscribe for monthly services?Thank you for visiting Monarch! Monarch's mission is not only to provide you with stylish clothing, but also to help you feel confident, style with confidence, and dress confidently. In order to ensure we successfully accomplish our mission to make people feel and dress confidently, we believed we could make a stronger difference by creating constant connections with our customers and shoppers. Our job is to uplift and promote body positivity and self expression in a society that can appear stylistically limiting and demeaning to uniqueness. We want to help you navigate the fashion world. We don't believe that you should have to make this personal and spiritual journey alone in order to find and express your true, authentic self. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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How do I use the personalized styling service?Book a service with the link below:
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How do I cancel my subscription?Cancel anytime in your account.
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What is the loyalty program?f
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How do I redeem my loyalty points?f
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How can I earn loyalty points?f
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What can I use my loyalty points for?d
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Do loyalty points expire?Loyalty points do not expire!
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Refund policyWe currently do not offer refunds at this time.
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Shipping and Return PolicyThank you for visiting Monarch! Shipping and Return Policy Thank you for shopping with us at Monarch. We strive to provide you with the best shopping experience possible. To ensure transparency and customer satisfaction, we have established the following shipping and return policy: Shipping: Order Processing: Once your order is placed, our team will process and pack it within 3 business days. Orders are processed from Monday to Friday, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing time may be slightly longer. Shipping Methods and Timeframes: We offer multiple shipping options, including standard and express shipping, based on your location and preference. Estimated delivery timeframes will be provided at the checkout page for each shipping method. Delivery times are approximate and may vary depending on factors beyond our control. Shipping Costs: Shipping costs will be calculated at the checkout based on the weight, destination, and selected shipping method. We may offer free shipping promotions periodically, subject to specific terms and conditions. Tracking Orders: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number through our website or the carrier's online tracking system. International Shipping: We do not offer international shipping at this time. Returns and Exchanges: We do not accept returns at this time. However, we do happily offer store credit! For store credit, you will need to return the item no longer wanted. Please note that this policy is subject to change without prior notice. We recommend reviewing the policy each time you place an order. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
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