Shipping, Refund, & Return Policy

Shipping:

1. Order Processing:

   • At this time, we are only offering pre-orders. Customers will be given a week to submit their pre-order (timeframes are posted on the website and social media). After submitting the order, you will receive an email confirmation of submission and payment. If you do not, your order did not process. At the conclusion of that week, all orders will be grouped. The process of creating your order will take between 3 to 6 months depending on the garment ordered. Processing and creation time will be listed in the product description. During this time, we will provide bi-weekly updates on where your order is in the development process. 

2. Shipping Methods and Timeframes:

   • We offer multiple shipping options, including standard and express shipping, based on your location and preference.

   • Estimated delivery timeframes will be provided at the checkout page for each shipping method.

   • Delivery times are approximate and may vary depending on factors beyond our control.

3. Shipping Costs:

   • Shipping costs will be calculated at the checkout based on the weight, destination, and selected shipping method.

   • We may offer free shipping promotions periodically, subject to specific terms and conditions.

4. Tracking Orders:

   • Once your order is shipped, you will receive a confirmation email with tracking information.

   • You can track your package using the provided tracking number through our website or the carrier's online tracking system.

5. International Shipping:

   • We do not offer international shipping at this time.

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Returns and Exchanges:

1. Eligibility:

   • We accept returns (for store credit only) or exchanges within 30 days from the date of delivery.

   • Items must be unused, in their original condition, with all tags and labels attached.

2. Non-Returnable Items:

   • The following items are non-returnable:

     • Intimate apparel (lingerie, swimwear, etc.) due to hygiene reasons.

     • Items marked as "Final Sale" or "Non-Returnable" on the product page.

3. Return Process:

   • To initiate a return or exchange, please contact our customer support team within the eligible timeframe.

   • Provide your order number, the item(s) you wish to return, and the reason for the return.

   • Our customer support team will provide you with instructions and a return shipping address.

   • Please note that the return shipping cost is the customer's responsibility, except in the case of damaged or defective items.

4. Refunds:

   • Once we receive and inspect the returned item(s), we will process your refund within 30 business days.

   • Refunds will be issued in store credit only.

   • Please note that shipping costs, if applicable, are non-refundable.

5. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please contact our customer support team.

   • We will assist you with the exchange process, including availability and any price differences.
      

Please note that this policy is subject to change without prior notice. We recommend reviewing the policy each time you place an order.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.